If a project is worth pursuing, it probably comes with an array of risks and unknowns. That’s ok - implementing a project that makes a difference is hard. But it does mean that missing target delivery dates is a real possibility.
It happens. We’ve all been there.
So, what’s within our control and what can we do about it? Here’s 3 things to do:
Communicate early, clearly and genuinely
Never assign blame
Provide solutions
1. Communicate Early, Clearly and Genuinely
It’s always difficult sharing bad news, but as soon as you know you’re going to miss, you’ll want to communicate this to impacted teams and stakeholders as soon as possible. The longer a problem gets to brew, the more expensive (and painful) it is to resolve. Once people know, it opens the doors to work with them to get things back on track.
Also, the reasons for slipping are usually convoluted and complex - several things have probably failed to result in the situation. Clearly articulating the contributing factors is gets people on board and reassures them you understand what’s happened and what to do.
2. Never Assign Blame
At no point should you point fingers. Never ever. Particularly in crises.
A progressive, forward-looking mindset focuses on the future. Sure, it’s important to look back to understand the root cause. But assigning blame never helps anyone.
One exception: If you’re the one at fault, then be honest and gracefully accept responsibility. Everyone makes mistakes, and admitting to fault builds your brand (and character) as long as it’s accompanied with learning.
3. Provide Solutions
Now for the exciting part - how to move forward! Missing dates is just another problem, and there are always solutions to problems. Work to design a few solution options before communicating the problem.
It could be cutting scope, finding alternative funding or dissecting delivery into smaller chunks. There’s always several ways to skin it.
It’s simply legendary to put forward a problem only to swiftly follow with possible solution options that you’ve already thought through.
Then once there’s a decision on the best course of action, get to work and save the day!